Returns & Refunds

General Return Policy

Our goal is that you are satisfied with your purchase. If your product does not meet your expectations, return it with the packing slip within 30 days of purchase. After 30 days, please refer to the original manufacturer's warranty for product and service issues. You will be refunded the method in which you paid. Original shipping and handling charges will not be refunded. Exclusions apply, please see the Non-Returnable Items list below.

Returned products must be in new, unused condition, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Items with a gift receipt from the packing slip may be returned for an electronic gift certificate. Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged. There is a 15% restocking fee for items returned opened.

Returning a product to that is not in resalable condition risks forfeiture of product.

Non-Returnable Items

For reasons, including, but not limited to, consumer protection and health codes, certain products may not be returned. Tekworld® does not accept returns of the following items, without limitation:

Software, personal use items, clothing & apparel type of items, health & personal care items, glasses, earbuds, gift cards,  items damaged by customer, products listed as “all sales are final”

Returns Process

Please follow these steps to return your purchase to us:

  1. Items must be packaged in the original packaging
  2. Include all original packing materials, manuals and accessories
  3. Circle the item you are returning and write reason for return on packing slip
  4. Please place your item back in the product box, then place in a secure shipping box. Do not use the product box or carton as your shipping box. Returns received in this condition will not be processed.
  5. Include the packing slip or gift receipt sent with shipping confirmation; we will not accept returns without a packing slip or gift receipt.
  6. Send the return back to the Returns Center address listed on your Shipping Confirmation Email or Packing Slip. Most returns should be returned to: Tekworld® Returns, 372 S. Eagle Rd., Suite 340, Eagle, Idaho 83616. **If there is a different address on your packing slip, please call customer care at 1-888-467-4119 for assistance.
  7. For proof of delivery, you must use a traceable carrier (UPS, FedEx, etc.)

Please Note: Customers are responsible for all shipping charges except in the result of Tekworld™ error, or the item is received damaged or defective.

Receiving Refunds

Tekworld® will issue a refund after we receive, have verified the condition of, and processed as acceptable for return. Refunds can take up to 30 days to be disbursed after the item has been returned (in many cases you'll receive the refund sooner).

  1. Defective and Broken Returns
    If you received a defective item and need to return it for the same item, please call our Customer Care line (1-888-467-4119) to request a new item within 7 days of receiving either the defective or broken item. For proof of delivery, you must use a traceable carrier (UPS, FedEx, etc.) and email to also within 7 days. After 7 days please refer to your manufactures warranty.

Tekworld® reserves the right to modify its return and exchange policies at any time.